Advocate Fadzayi Mahere is advising customers of Stanbic who received the letter from the Chief Executive, Mr Joshua Tapambgwa on how to respond.

Terms and Conditions

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So if you got one of the letters above, this is how to respond…

Dear Mr J Tapambgwa 

Thank you for your letter dated 1 November 2016. I have chosen to
expedite matters and avoid any doubt by responding to you directly.

1. As you yourself accept, there is an existing contract between Stanbic Bank and me. I do not agree to any change in its terms. The existing contract reflects legal principles that are as old as banks themselves.

2. In the light of my rejection of your proposal, I call upon you to confirm to me in writing by the 30th of November 2016 that you will abide by your duties in terms of the law. Should I not hear from you by then, I shall take it that you have repudiated your obligations and will pursue suitable remedies.

I look forward to hearing from you.
Warmest wishes
(Insert name)
cc. Relationship Manager (Insert branch)’

Deliver the letter directly to your branch or email it. If you deliver it physically, it would be great to get a stamped copy back for your records so that you have proof that you delivered it.
Let’s start building the record for the mother of all class actions.

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